⚖️ OPERATIONAL POLICIES & GENERAL TERMS
Conoce los términos y condiciones de Travessia Travel Group.
Tu tranquilidad es nuestra prioridad: viaja con el respaldo de una agencia de confianza.
1️⃣ Mandatory punctuality
Guests must arrive at least 10 minutes prior to departure. The operator may begin the service without waiting for late arrivals, with no right to refund.
2️⃣ Cancellations and changes
Cancellations must be made at least 24 hours in advance and will incur a 40% administrative fee based on the total service cost.
Same-day cancellations or no-shows are non-refundable and non-reschedulable.
3️⃣ Rescheduling
Subject strictly to operational availability and logistical conditions.
4️⃣ Changes due to operations or safety
The company reserves the right to modify schedules, routes, vehicles, or activities due to operational, weather, or safety reasons without this constituting a breach of service.
5️⃣ Force majeure
The company is not responsible for events beyond its control, including but not limited to extreme weather, roadblocks, traffic, protests, government restrictions, or natural causes. These situations do not qualify for full refunds.
6️⃣ Limited liability
TRAVESSIA TRAVEL GROUP acts as a coordinator and tour operator and is not responsible for acts, omissions, or services provided by third-party suppliers involved in the tour.
7️⃣ Personal belongings
Each guest is responsible for their belongings. The company is not liable for loss, damage, or forgotten items.
8️⃣ Guest conduct
The company reserves the right to deny or terminate service to any guest under inappropriate conditions or who endangers the group’s safety, without refund.
9️⃣ Minors
All minors travel under the full responsibility of their accompanying adult.
🔟 Image use
Photos and videos may be taken during the experience for promotional purposes. Guests must inform the company in advance if they do not authorize their use.
1️⃣1️⃣ Drone usage
The use of drones by clients is not permitted nor authorized by the company at the destinations visited. This is subject to local regulations and third-party restrictions.
🛑 SERVICE EXPECTATION CLAUSE
The client acknowledges that tourism services may be affected by external factors inherent to the activity (traffic, weather, access times, tourist flow, natural conditions, or local authority decisions).
Reasonable variations are accepted and do not constitute a breach of the contracted service.
COMMUNICATION, CUSTOMER SATISFACTION & REPUTATION PROTECTION CLAUSE
The client acknowledges that tourism activities may involve variable circumstances beyond the company’s direct control. Any dissatisfaction must be communicated immediately to operational staff or management in order to allow timely resolution during or after the service.
Both parties agree to act in good faith and prioritize direct communication, seeking to resolve any disagreement through internal channels before issuing public reviews.
The client agrees that any public comment, review, or publication related to the service must be objective, truthful, and based on real facts, refraining from false, misleading, or defamatory statements that may unjustifiably harm the company’s reputation.
In case of publications containing false information or deliberately damaging the commercial image of TRAVESSIA TRAVEL GROUP, S.A. DE C.V., the company reserves the right to take legal action as applicable.
This does not limit the client’s right to express legitimate and honest opinions about the service received.
📑 EXPRESS ACCEPTANCE
By making a payment or presenting this voucher, the client declares that they have read and accepted the general service conditions, releasing the company from claims beyond reasonable operational scope.
📲 OPERATIONAL CONTACT
Administration & Support: (+52) 951 702 3263